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As we check all our products carefully before shipping them to you, you should receive them in excellent condition. However, please contact us if the item sent to you is incorrect or has defects. Kindly take clear photo(s) of the items in the condition they arrived in and state the reason(s) for return.
You should report all problems to us within 3 days after receiving the product and return it to us within 7 days on receipt of your order.
Please note that there may be a slight difference between our written size measurements and the actual product measurements and this variance will NOT be considered as a defect.
Xmashed Gear will only accept items in their original condition (i.e. no wear and tear or odours). Xmashed Gear will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value. You will be responsible for the cost of shipping the item back to us.
Xmashed Gear will then ship the replacement item (or another item of equal value) to you at no additional cost.
We offer exchange on items found to be defected due to our fault. Defect(s) caused by the fault of third party or customer's fault cannot be exchanged.
There is strictly no cash refund unless the item is out of stock.